Privacy Policy

<h2>Noswad Yelkcub Pty Ltd (ABN 36 637 208 756)&nbsp;</h2>1 Purpose&nbsp;1.1 We respect your privacy&nbsp;1.1.1 Noswad Yelkcub Pty Ltd (we, us, or our) is committed to protecting your personal information. This Privacy Policy outlines how we handle the personal information provided to us, or collected by us, when interacting with you. We respects your right to privacy and is committed to safeguarding the privacy of our customers and software application users. We adhere to the National Privacy Principles established by the Privacy Act 1988 (Cth). This policy sets out how we collect and treat your personal information.&nbsp;1.2 "Personal information" is information we hold which is identifiable as being about you.&nbsp;2 Scope&nbsp;2.1 The Information We Collect&nbsp;2.1.1 Personal Information&nbsp;2.1.1.1 Personal information refers to information or an opinion, whether true or not, about an individual who is identified or reasonably identifiable. We may collect the following types of personal information:&nbsp;2.1.1.2 Identity Data: Name, date of birth, gender, job title, NDIS plan and reference number, photographic identification, and images of you or your Dependent. We may also collect your Centrelink Reference Number (CRN) if you receive disability state pension.&nbsp;2.1.1.3 Contact Data: Telephone number, address, and email.&nbsp;2.1.1.4 Financial Data: Bank account and payment card details (processed by a third-party provider, whom we do not have access to).&nbsp;2.1.1.5 Background Verification Data: Government-issued ID for employee background checks and compliance.&nbsp;2.1.1.6 Transaction Data: Payment details, purchase history, and services rendered.&nbsp;2.1.1.7 Technical and Usage Data: IP address, login data, browser information, and usage statistics.&nbsp;2.1.1.8 Interaction Data: Information provided through surveys, contests, promotions, and events.&nbsp;2.1.1.9 Marketing and Communications Data: Preferences regarding marketing communications.&nbsp;2.1.1.10 Professional Data: Work history and professional experience.&nbsp;2.1.1.11 Sensitive Information&nbsp;2.1.1.12 Sensitive information is a sub-set of personal information that is given extra protection. We may collect:&nbsp;2.1.1.13 Health and medical information related to you or your Dependent.&nbsp;2.1.1.14 Ethnic origin and NDIS plan information.&nbsp;2.1.1.15 Leonie’s Caring will, from time to time, receive and store personal information you enter onto our software application AR App, provide to us directly or give to us in other forms.&nbsp;2.1.1.16 You may provide basic information such as your name, phone number, address and email address to enable us to send information, provide updates and process your product or service order. We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our customer support.&nbsp;2.1.1.17 Additionally, we may also collect any other information you provide while interacting with us.&nbsp;2.2 Use of your personal information&nbsp;2.2.1 Leonie’s Caring may use personal information collected from you to provide you with information, updates and our services. We may also make you aware of new and additional products, services and opportunities available to you. We may use your personal information to improve our products and services and better understand your needs.&nbsp;2.2.2 The Application may make third party social media features available to its users. We cannot ensure the security of any information you choose to make public in a social media feature. Also, we cannot ensure that parties who have access to such publicly available information will respect your privacy.2.2.3 Leonie’s Caring may contact you by a variety of measures including, but not limited to telephone, email, sms or mail.&nbsp;2.3 Disclosure of your personal information&nbsp;2.3.1 We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this Policy. Personal information is only supplied to a third party when it is required for the delivery of our services.&nbsp;2.3.2 We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.&nbsp;2.3.3 We may also use your personal information to protect the copyright, trademarks, legal rights, property or safety of Elegant Media, its application, website and customers or third parties.&nbsp;2.3.4 Information that we collect may from time to time be stored, processed in or transferred between parties located in countries outside of Australia.&nbsp;2.3.5 If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.&nbsp;2.3.6 By providing us with personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this Policy. Where we disclose your personal information to third parties, we will request that the third party follow this Policy regarding handling your personal information.&nbsp;2.4 Security of your personal information&nbsp;2.4.1 Leonie’s Caring is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.&nbsp;2.4.2 The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us, or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.&nbsp;3 Policy&nbsp;3.1 How We Collect Personal Information&nbsp;3.1.1 We collect personal information through the following methods:&nbsp;3.1.2 Directly from you via face-to-face interactions, phone, email, or online.&nbsp;3.1.3 When you complete forms (e.g., for events or newsletters).&nbsp;3.1.4 Through our website or online platforms using cookies and analytics.&nbsp;3.1.5 From third parties, such as NDIA, Centrelink, or your support coordinator.3.1.6 From publicly available sources.&nbsp;3.2 Why We Collect, Hold, Use, and Disclose Personal Information&nbsp;3.2.1 Personal Information&nbsp;3.2.2 We collect, hold, use, and disclose personal information for various purposes, including:&nbsp;3.2.3 Assessing potential clients.&nbsp;3.2.4 Providing our services and business operations.&nbsp;3.2.5 Responding to support or service requests.&nbsp;3.2.6 Internal record keeping, billing, and administrative purposes.&nbsp;3.2.7 Conducting market research, analytics, and business development.&nbsp;3.2.8 Advertising, marketing, and promotions.&nbsp;3.2.9 Employment-related purposes for job applicants.&nbsp;3.2.10 Complying with legal obligations.&nbsp;3.2.11 Sensitive Information&nbsp;3.2.12 Sensitive information is only collected and disclosed for the following purposes:&nbsp;3.2.13 With your consent or as required by law.&nbsp;3.2.14 For providing services to you and related secondary purposes (e.g., emergency contact).&nbsp;3.2.15 To comply with legal requirements or for health and safety concerns.&nbsp;3.3 Our Disclosures of Personal Information to Third Parties&nbsp;3.3.1 We disclose personal information to third parties under the following circumstances:&nbsp;3.3.2 To employees, contractors, or related entities.&nbsp;3.3.3 IT service providers, marketing, and payment processors.&nbsp;3.3.4 Professional advisors, auditors, and insurers.&nbsp;3.3.5 In case of business mergers or acquisitions.&nbsp;3.3.6 To law enforcement or regulatory authorities, as required by law.&nbsp;3.3.7 Sensitive information will only be disclosed with your consent or as legally required.&nbsp;3.4 Op out right&nbsp;3.4.1 You can stop all collection of information by the Application easily by uninstalling the Application. You may use the standard uninstall processes as may be available as part of your mobile device or via the mobile application marketplace or network. You can also request to opt- out via email, at brahms@leonies-caring.com.&nbsp;4 Quality management&nbsp;4.1 Google Analytics&nbsp;4.1.1 We may use Google Analytics to collect data about website usage. You can opt-out of Google Analytics features by visiting their Opt-out Browser add-on or managing your ad preferences via Google Ads Preferences Manager.&nbsp;4.2 Overseas Disclosure&nbsp;4.2.1 We store your personal information in Australia. However, if we disclose your information to third parties, they may store, transfer, or access it overseas, in compliance with the Australian Privacy Principles.&nbsp;4.3 Your Rights and Controlling Your Personal Information&nbsp;4.3.1 Access: You may request access to your personal information, subject to a possible administrative fee.&nbsp;4.3.2 Correction: If your information is inaccurate or outdated, please contact us to have it corrected.&nbsp;4.3.3 Restrict and Unsubscribe: You can opt-out of marketing communications by contacting us or using the opt-out features provided.&nbsp;4.3.4 Complaints: If you have concerns, please contact us. If unsatisfied, you may escalate your complaint to the Office of the Australian Information Commissioner.&nbsp;4.4 Storage and Security&nbsp;4.4.1 We take the security of your personal information seriously and implement appropriate measures to protect it. However, we cannot guarantee the security of information transmitted over the internet.&nbsp;4.5 Links to Other Websites&nbsp;4.5.1 Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. &nbsp;4.6 Amendments&nbsp;4.6.1 We may update this Privacy Policy at any time. Please check our website regularly for the most current version.&nbsp;4.7 Changes to Privacy Policy&nbsp;4.7.1 Please be aware that we may change this Privacy Policy in the future. We may modify this Policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website or notice board. Please check back from time to time to review our Privacy Policy.&nbsp;4.8 Software Application&nbsp;4.8.1 When you use our Application&nbsp;4.8.1.1 When you come to our application we may collect certain information such as mobile unique device ID, the IP address of your mobile device, mobile operating system, the type of mobile internet browsers you use, and information about the way you use the Application. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.&nbsp;4.9 Cookies&nbsp;4.9.1 We may use cookies to enhance your browsing experience. Cookies allow us to recognize you on subsequent visits and may be used in targeted advertising. You can block or manage cookies via your browser settings, but blocking cookies may affect website functionality. We may from time to time use cookies on our software application. Cookies are very small files which a website uses to identify you when you come back to the application and to store details about your use of the application. Cookies are not malicious programs that access or damage your computer, tablet or smartphone. Most devices automatically accept cookies but you can choose to reject cookies by changing your devise settings. However, this may prevent you from taking full advantage of our application.&nbsp;4.10 Automatic collection&nbsp;4.10.1 The software Application may collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile devices unique device ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browsers you use, and information about the way you use the Application.&nbsp;4.11 Third parties&nbsp;4.11.1 Our software application may from time to time have links to other applications or websites not owned or controlled by us. These links are meant for your convenience only. Links to third party applications and websites do not constitute sponsorship or endorsement or approval of these third parties. Please be aware that Leonie’s Caring is not responsible for the privacy practises of other such applications or websites. We encourage our users to be aware, when they leave our application or website, to read the privacy statements of each and every application or website that collects personal identifiable information.&nbsp;4.12 Geo-location&nbsp;4.12.1 When you visit the mobile application, we may use GPS technology (or other similar technology) to determine your current location in order to determine the city you are located within and display a location map with relevant advertisements. We will not share your current location with other users or partners.<h4>For&nbsp;questions&nbsp;or&nbsp;to&nbsp;exercise&nbsp;your&nbsp;rights,&nbsp;contact&nbsp;us&nbsp;at:&nbsp;</h4><h4>Noswad&nbsp;Yelkcub&nbsp;Pty&nbsp;Ltd&nbsp;</h4><h4>Email: <img>leonie@leonies-caring.com.au<img> &nbsp;</h4>